Community Fibre is a full-fibre broadband provider serving London through its own independent FTTP network. Known for symmetrical speeds and avoiding mid-contract price increases, it has become a key alternative to national providers. The addition of a 5 Gbps plan in 2025 further expands its high-speed offerings.
In this review, we will look at Community Fibre’s broadband products, installation and hardware setup, pricing structure, customer support, and how it compares to other leading providers in the UK.
What is Community Fibre Broadband?
Community Fibre is an independent broadband provider serving London, offering full-fibre (FTTP) connections directly to homes and businesses. Its network avoids copper entirely, supporting consistent performance, symmetrical speeds, and low latency.
Launched in 2013, the company collaborates with councils and housing partners to expand access to underserved areas across the capital.
Broadband Packages and Speeds
All Community Fibre packages come with unlimited data, no usage caps, and equal download and upload speeds, offering a simple and fair approach to home broadband. There are two contract options – 24 months and 12 months.
| Package | Speed (D/U) | Monthly Price |
|---|---|---|
| 100 Mbps | 100 Mbps / 100 Mbps | £19 |
| 500 Mbps | 500 Mbps / 500 Mbps | £25 |
| 920 Mbps | 920 Mbps / 920 Mbps | £30 |
| 3000 Mbps | 3 Gbps / 3 Gbps | £50 |
| 5000 Mbps | 5 Gbps / 5 Gbps | £59 |
The 5 Gbps broadband plan, added to Community Fibre’s lineup in 2025, is the fastest residential speed currently available in London. Wired connections can reach full speeds of 5,000 Mbps, though WiFi performance will vary. According to the provider, users can expect wireless speeds in the range of 600–950 Mbps, depending on home layout and the router.
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Check your postcodeSymmetrical Upload and Download Speeds
Community Fibre offers symmetrical upload and download speeds across all its broadband plans. This stands in contrast to providers like BT and Virgin Media, where upload speeds are typically much lower than download rates.
Symmetrical speeds are particularly great for:
- Video conferencing and cloud-based remote work
- Online gaming with consistent host performance
- Uploading large files, such as videos or design assets
- Real-time streaming from CCTV or smart home devices
Router
Community Fibre supplies different routers depending on the broadband package selected. For its 5 Gbps plan, the provider includes the Technicolor FGA5330—a high-performance router built to support multi-gigabit connections and manage large numbers of devices simultaneously.
| Plan | Router Model | WiFi Standard |
|---|---|---|
| Up to 920 Mbps | Linksys Velop (WiFi 6) | WiFi 6 (802.11ax) |
| 3 Gbps Plan | Linksys Velop Mesh | WiFi 6 |
| 5 Gbps Plan | Technicolor FGA5330 | WiFi 6 |
All routers are pre-configured before delivery, and installation is handled by Community Fibre engineers, who assist with setup and testing.
Premium WiFi Guarantee
With its 5 Gbps broadband service, Community Fibre offers a Premium WiFi Guarantee aimed at improving in-home wireless coverage. The guarantee includes:
- A minimum of 50 Mbps wireless speed in up to 12 rooms
- Coverage for up to three floors
- Three months’ free broadband if the guarantee is not achieved
The feature is included at no extra cost with the 5 Gbps plan and is offered as a paid add-on for other plans.
Installation and Setup
Community Fibre uses its own team to complete all installations. Standard setup includes bringing the fibre into the property, installing a wall socket, and configuring the router.
Steps:
- Fibre cable extended from the external point to the home
- Internal socket installed
- Router connected and tested
- WiFi checked by the engineer
Timing and Costs:
- Standard installations are free
- Most setups take 1–2 hours
- Non-standard work (e.g. cable concealment or listed buildings) may incur extra charges, quoted in advance
- In buildings where infrastructure is already in place, installation is typically quicker
Pricing
Community Fibre’s prices are fixed until March 2026. From April 2026, a £2 annual increase applies. Once the contract ends, monthly prices rise by £4 compared to the final contract month. Rolling monthly contracts are available on selected basic packages, typically at a premium and without promotional pricing.
| Plan | Monthly Price | Contract Length |
|---|---|---|
| 100 Mbps | £19 | 12 or 24 months |
| 500 Mbps | £25 | 12 or 24 months |
| 920 Mbps | £30 | 12 or 24 months |
| 3 Gbps | £50 | 24 months |
| 5 Gbps | £59 | 24 months |
Coverage and Availability
Community Fibre operates exclusively within Greater London, covering over 30 boroughs to date, with network expansion continuing.
| Camden | Islington | Southwark |
| Hackney | Lambeth | Tower Hamlets |
| Brent | Waltham Forest | Redbridge |
| Westminster | Hammersmith & Fulham | Barking & Dagenham |
| Kensington & Chelsea | Lewisham | Croydon |
Use the postcode checker on the Community Fibre website to confirm address eligibility. Registration is available for addresses not yet connected.
Customer Support
Community Fibre offers UK-based customer service, available seven days a week.
How to Get Help:
- Call: 0800 082 0770
- Use live chat on the website
- Submit a support ticket or email enquiry
Availability:
- Mon–Sat: 8am to 9pm
- Sun: 9am to 6pm
Additional assistance is available through an online knowledge base and online portal.
Customer Satisfaction
Community Fibre holds a Trustpilot score of 4.6 out of 5, based on over 25,000 reviews (as of April 2025).
What Customers Like:
- Speeds reliably meet advertised levels
- Transparent communication throughout service setup
- Professional and polite installation engineers
- No price increases during the contract term
- Reliable performance, particularly reported by remote workers
What Could Be Better:
- Coverage is still limited to parts of London
- Delays occasionally occur in buildings with shared infrastructure
- Support response times may slow during peak hours
Reliability and Real-World Performance
Community Fibre delivers strong real-world performance, with consistent speeds and low latency.
Performance Summary:
- Speeds near advertised levels, especially via Ethernet
- Latency between 4–10ms
- Low jitter supports gaming and video calls
- Handles 4K streaming across devices
- Reliable WiFi with mesh and WiFi 6 support
Their use of a dedicated full-fibre network helps avoid congestion commonly found on shared infrastructure like Openreach.
Home Phone Service
Community Fibre now offers a digital home phone (VoIP) service as an optional add-on.
Features
- Keep your existing number
- Unlimited UK landline and mobile calls
- Optional call features (voicemail, caller ID)
Pricing
- £10 per month (can vary based on contract)
- Available with selected broadband packages
This service is IP-based and does not use traditional copper lines, making it compatible with their FTTP infrastructure.
Business Broadband
In addition to residential plans, Community Fibre also offers business broadband designed for SMEs and co-working spaces in its coverage areas. These packages offer symmetrical bandwidth, low latency, and strong upload performance. Costs vary and are provided on request.
Business Packages
- 1 Gbps and 3 Gbps FTTP
- Dedicated leased lines on request
- SLAs included
- Static IPs
- Priority support
Comparisons with Other UK Providers
Community Fibre competes well with the UK’s largest ISPs by offering symmetrical speeds and a more reliable FTTP network. Against Virgin Media, it surpasses upload speeds, avoids mid-contract price hikes, and keeps pricing fixed until March 2026. Virgin’s hybrid cable system can be inconsistent under load and congestion, whereas Community Fibre’s infrastructure performs well, offering consistent speeds.
| Feature | Community Fibre | Virgin Media | BT Full Fibre |
|---|---|---|---|
| Top Download Speed | 5 Gbps | 1.1 Gbps | 900 Mbps |
| Top Upload Speed | 5 Gbps | 52–100 Mbps | 110 Mbps |
| Symmetrical Speeds | Yes | No | No |
| Network Type | Own FTTP Network | Hybrid Fibre-Coaxial | Openreach FTTP |
| Price Consistency | Fixed until 2026 | Annual increases | Annual increases |
| TV & Entertainment Bundles | No | Yes (TV, Cinema, Sports) | Yes (BT TV, Now TV, Sport) |
| Contract Options | 12 or 24 months | 18 or 24 months | 24 months |
| Coverage Area | Greater London | UK-wide | UK-wide |
Compared with BT, Community Fibre offers significantly higher peak-time speeds and avoids the annual increases tied to inflation. BT’s wider reach gives it national presence, but its upload speeds fall short of Community Fibre’s symmetrical offering.
Hyperoptic: A comparable broadband provider, but Community Fibre has taken the lead by offering gigabit packages like 3 Gbps and 5 Gbps. Coverage also differs — Hyperoptic is more common in large buildings, while Community Fibre has broader residential reach.
Looking for fast, reliable broadband in London? Community Fibre is ideal for heavy internet users—whether you’re streaming, gaming, or working from home. Its symmetrical speeds and no price rises mid-contract offer reliability and value.
It’s a great option for:
- Households with multiple people streaming or working online
- Remote workers who upload files or use video calls
- Online gamers looking for a fast and stable connection
- People who want fixed broadband prices with no mid-contract changes
- Londoners in FTTP-ready areas
But it might not suit:
- Those needing TV packages included
- Users outside of London
- Light users with basic internet needs
FAQ
Is the 5 Gbps package available where I live?
Not everywhere. It’s only in areas with upgraded Community Fibre infrastructure. Enter your postcode on their website to check.
Will my bill go up during the contract?
Nope. Prices are locked until March 2026. From then, there’s a £2 yearly increase and a £4 bump once your contract ends.
Can I use my own WiFi router?
Yes, although for the best performance and full support, it’s better to use the router Community Fibre provides.
What happens if the Premium WiFi speeds don’t reach every room?
You’ll get three months of broadband free if the guarantee isn’t met.
Is installation free?
Yes—standard installs are free. Any custom work that costs extra will be quoted in advance.
Verdict
Community Fibre keeps things simple: fast broadband, fair contracts, and no surprise price hikes. The 5 Gbps tier and in-home WiFi guarantee add serious value, especially for homes with multiple users or high online demands.
It’s not nationwide yet, and you won’t find bundled TV here—but if you’re in London and want reliable, fast internet with no fuss, Community Fibre is well worth considering.