Fibrely has been gaining traction as one of the simpler broadband choices in the UK. At a time when larger providers fill their websites with bundle deals, price promotions and bolt-ons, Fibrely keeps its service stripped back.
The focus is entirely on delivering fibre connections directly into the home, with clear pricing and better hardware than you might expect. This review looks at how Fibrely performs across the areas that matter most: speeds, costs, equipment, customer care, and how it stacks up against rivals.
Fibre-Focussed Broadband Provider
Unlike the well-known household names, Fibrely does not deal in TV packages, mobile contracts, or streaming extras. It only offers broadband, and does so through the Openreach full fibre network. That means fibre runs directly to the property instead of stopping at the street cabinet, which avoids the signal losses that occur with copper wiring. The ISP’s footprint is growing steadily in towns, cities, and newer developments across England, Scotland and Wales, so availability is already reasonable for those in FTTP-enabled areas.
Cost
Fibrely keeps the range of plans straightforward. Customers can choose between five different tiers, starting from an entry-level 80Mb service and rising up to a gigabit connection with average speeds around 1000Mb. Monthly charges begin at about £26.99 and top out at £40.99, with each plan offered on an 18-month contract and unlimited usage. Setup and activation are free.
There are no mid-term price rises, which is a rare advantage compared with providers that increase bills every spring. However, a few customers have mentioned an additional line item labelled “Broadband Plus Rental Charge”, usually between £3 and £5. Fibrely do not explain this clearly on their site, so it is worth checking your bill after the first month to make sure you understand the total you are paying.
Speeds
Being a full fibre provider, Fibrely’s packages usually deliver close to the speeds advertised, even in peak evening hours. Smaller plans such as 80Mb will comfortably support browsing, HD streaming and video calls for one or two users. Moving up to 115Mb makes sense for flats or small families where several devices are in use at once.
The 330Mb and 550Mb tiers suit busier homes with multiple UHD streams, large file transfers, and smart devices running in the background. For those who want maximum headroom, the gigabit plan offers plenty of capacity for gamers, content creators and households running everything online at the same time. Upload speeds are more generous than many rivals too, with the top package offering around 115Mb up, which helps with cloud backups and video calling.
Wi-Fi Kit That Stands Out
One of the best features of Fibrely is the router supplied. Instead of sending out dated hubs, they include the Asus AX3000 WiFi 6 router at no additional cost. This is a dual-band router capable of handling multiple devices without choking, and it offers features such as MU-MIMO and OFDMA, which help distribute bandwidth fairly. The device also comes with four gigabit LAN ports for wired connections and can be managed through an app for easy setup and monitoring.
Customers who want more can opt for an upgrade at sign-up. The Asus AX4200 costs an extra £20 and the AX6000 costs £50. These models provide wider coverage and more capacity, which is useful for larger homes or for people who need stable gigabit speeds over Ethernet. Compared to rivals who charge monthly rental for basic routers, this approach makes Fibrely’s packages stand out.
Setup
Installation depends on whether your property already has Openreach fibre. If the fibre point is already present, setup can be quick, with just the router needing to be connected. If not, an engineer visit is arranged. The appointment normally lasts an hour or two, and most customers are connected within seven to ten working days. Standard installs are free of charge, and there are flexible slots available, which makes the process fairly painless compared to some of the larger providers.
Customer Care
Fibrely offers support six days a week, Monday through Saturday, from 8am until 8pm. Customers can reach them by phone, email or live chat. The live chat option is generally the quickest way to get through, especially for plan queries or small technical issues. Some people report positive experiences with friendly staff, while others find email responses slower than expected, particularly with billing questions.
This is fairly typical of smaller providers: the personal touch is there, but the resources are more limited than with the big four. For everyday queries, support works well, but those used to 24/7 call centres may find the service less comprehensive.
Hidden Costs
On the surface, Fibrely’s monthly fees are competitive and refreshingly free of percentage-based annual increases. There are no activation or delivery costs, and unlimited usage means no hidden fair use limits. The only area of uncertainty is the “Broadband Plus Rental” item reported by some customers, which is not properly described during sign-up.
It is still far less complicated than providers like Onestream, who are known for router rental, antivirus bundles, and other extras built into the bill. But it highlights the importance of checking the first invoice carefully.
Fibrely Versus other Providers
Onestream may look cheaper with deals starting under £20 per month. However, those low prices are usually offset by router fees, support package add-ons, and stricter exit charges. Fibrely avoids these traps and includes a far better router by default.
Against bigger names like BT, Sky and Virgin, Fibrely’s main selling point is simplicity. BT and Sky can offer TV and mobile bundles, but they also apply mid-contract price rises and usually supply less capable routers at the entry level. Virgin Media delivers faster peak speeds over cable, but their customer service record and annual increases are weaker. Fibrely carves out a middle ground: no bundles, no extras, but clear fibre broadband with strong hardware support.
Reliability
A full fibre line means you avoid the evening congestion dips often seen with part-fibre connections. Latency is low, which makes gaming smoother and keeps video calls stable. Upload speeds are noticeably faster than standard FTTC, so cloud backups and file uploads complete more quickly. For households used to older copper lines, moving to Fibrely can feel like a major step up in daily use.
Customer Satisfaction
Fibrely does not yet have a large profile on major review sites, so feedback is scattered across forums and discussion boards. Customers often praise the speeds and the quality of the Asus router. Criticism usually focuses on the unexplained billing item and the time taken to get responses by email. As with many smaller ISPs, the experience depends on what you value more: straightforward pricing and good hardware, or larger-scale support.
Strengths and Drawbacks
Strengths
- Clear, competitive pricing with no mid-term increases
- WiFi 6 router included at no extra cost
- Generous upload speeds across all plans
- Simple broadband-only service with no upsells
Drawbacks
- Some customers see unexplained extra charges
- Support responses by email can be slow
- Service only available where Openreach FTTP is live
Is Fibrely broadband any good?
Fibrely is an ideal option for anyone in an FTTP area who wants straightforward broadband without bundles or upsells. It provides strong routers, stable fibre speeds, and clear contracts. For families, gamers, and home workers, the service offers reliable performance at fair prices.
The drawbacks are mostly around billing clarity and the limited scale of customer support. If you are comfortable with a smaller provider that focuses on broadband only, Fibrely is well worth considering. If you prefer the reassurance of 24/7 support or need bundled TV and mobile services, one of the bigger providers may be a better fit.
Fibrely Broadband FAQ
Is Fibrely available nationwide?
No, Fibrely runs on the Openreach FTTP network and is only available where full fibre has been rolled out. Availability is growing but not yet nationwide.
Does Fibrely increase prices mid-contract?
No, Fibrely does not apply annual mid-contract price rises. The price you sign up for stays the same until your contract ends.
What speed packages does Fibrely offer?
Fibrely has five speed plans: 80Mb, 115Mb, 330Mb, 550Mb and 1000Mb. All are full fibre connections with unlimited usage.
How fast are Fibrely’s upload speeds?
Uploads range from around 20Mb on entry-level packages to 115Mb on the gigabit plan. These are stronger than older copper-based broadband.
What router comes with Fibrely broadband?
The Asus AX3000 WiFi 6 router is included free with every package. Customers can upgrade to the Asus AX4200 or AX6000 for a one-off fee.
How reliable is Fibrely for gaming and video calls?
FTTP connections keep latency low and reduce peak-time slowdowns, making Fibrely well suited for online gaming and video conferencing.
Are there hidden fees with Fibrely?
The main charge to look for is the “Broadband Plus Rental” fee reported by some customers. Otherwise, there are no setup or activation fees.
How long does Fibrely take to install?
Most households are connected within 7–10 working days. If fibre is already installed at the property, activation can be faster.
What contract length does Fibrely use?
All Fibrely plans come on 18-month contracts. There are no rolling monthly options at present.
Does Fibrely support home phone services?
No, Fibrely is broadband-only. Unlike bigger providers, it does not include landline or call packages.
How does Fibrely compare to Onestream?
Onestream shows cheaper headline prices, but charges for router rental and extras. Fibrely includes a stronger router and has simpler, more predictable billing.
Can I use my own router with Fibrely broadband?
Yes, as long as it is compatible with Openreach FTTP. However, most households find the included Asus WiFi 6 router more than adequate.
What is Fibrely’s customer support like?
Support is available six days a week by phone, email and live chat. Live chat is usually the fastest route for quick queries.
Does Fibrely traffic shape or restrict heavy usage?
No, all packages are unlimited with no restrictions on streaming, gaming or downloads.
Who should consider Fibrely broadband?
Fibrely suits households in FTTP areas that want fast broadband with strong Wi-Fi hardware, no TV or mobile bundles, and bills that stay consistent.