Hyperoptic Broadband Review 2025

Hyperoptic is one of the UK’s few broadband providers operating its own 100% full fibre network, delivering fibre-to-the-premises (FTTP) directly into homes and businesses. Unlike most Openreach-based ISPs, Hyperoptic avoids copper entirely, which removes the speed and reliability limitations seen in fibre-to-the-cabinet (FTTC) services. It offers symmetrical speeds on most tiers, a wide choice of contract lengths, and social tariff options that extend eligibility beyond the usual criteria.

This review examines Hyperoptic’s packages, performance, hardware, pricing structure, switching process, customer support policies, and suitability for different user needs. All details are drawn from current 2025 information, with practical explanations of what they mean for end users.

Network and Technology

Hyperoptic operates on a dedicated FTTP network. Fibre optic cabling runs from the exchange directly into each property, avoiding the copper last-mile link that reduces speeds and stability in FTTC services. This means throughput is not constrained by distance from a street cabinet, and latency remains consistently low.

Because the network is fully owned and managed by Hyperoptic, it does not depend on Openreach for infrastructure. This allows the provider to control rollout, maintenance, and upgrades without third-party scheduling. However, it also means coverage is limited to buildings and areas where Hyperoptic has deployed its own fibre – mainly urban locations, multi-dwelling units, and some housing developments.

The symmetrical speeds offered on higher-tier packages (150Mb and above) are a result of FTTP design. Upload capacity matches download, which is useful for cloud backup, large file transfers, home workers using video conferencing, and households with multiple users uploading content at the same time.

Packages and Speeds

Hyperoptic offers four residential broadband tiers. All are delivered over FTTP with unlimited data and no usage restrictions. The table below summarises the headline figures.

Notes on performance:

• Average speeds are median results measured at peak time (8–10pm) using wired connections, based on at least 50% of customers nationally.
• Actual performance may vary by area due to network loading, but FTTP design reduces contention ratio issues compared with FTTC.
• Wi-Fi performance is lower than wired, with Hyperoptic listing typical ranges such as 350–500 Mbps for the 500Mb package and 350–870 Mbps for 1Gb.

For general browsing, streaming, and video calls, the 150Mb package is more than sufficient for most households. Heavy users, large families, and home offices running multiple high-demand applications may benefit from the 500Mb or 1Gb plans, especially where symmetrical uploads make a difference.

3. Pricing and Contracts

Hyperoptic’s pricing is location-dependent but starts from £20/month for the 50Mb tier on a 24-month term. The provider has announced scheduled price rises in April 2026 (from £23/month) and April 2027 (from £26/month) for new sign-ups at current rates.

Key pricing points:

• Activation fee: £19 on most plans
• Contract options: 24-month, 12-month, and monthly rolling
• No above-inflation mid-contract price rises
• Price match guarantee: Hyperoptic will match a cheaper equivalent plan found elsewhere
• All plans include unlimited usage

The absence of above-inflation price rises offers predictability for budgeting, something many major ISPs no longer guarantee. Monthly rolling contracts give flexibility for renters or temporary residents but cost more per month than fixed-term deals.

Switching to Hyperoptic

Hyperoptic supports the One Touch Switch system, handling the entire migration process from your current provider. There is no need to contact your old ISP directly. This reduces the risk of service overlap or early disconnection.

If you are still in contract, Hyperoptic offers up to £300 credit towards covering early termination charges from your previous provider. This makes switching more feasible for customers locked into fixed terms elsewhere.

The installation process is straightforward:

• If a Hyperoptic socket and router are already installed, service can be activated within minutes.
• If installation is required, it can often be scheduled for the next day, with work typically completed in about an hour.
• Installations are available six days a week, including Saturdays, with appointment updates sent via text.

Hardware – Hyperhub and Minihub Devices

Hyperhub Routers

Hyperoptic supplies a Hyperhub router with every broadband package. These are dual-band units optimised for the provider’s FTTP network, and customers can use them for the duration of their service. Models currently in circulation include:

• Zyxel EX3301
• Zyxel EX5601
• Nokia HA-140W-B
• ZTE H3600
• ZTE H298A
• ZTE H298N
• Tilgin HG2381

Each has its own setup guide and downloadable manual. The specific model provided depends on stock, location, and package tier.

Minihub Wi-Fi Extenders

Customers who opt for Hyperoptic Total Wi-Fi® receive Minihub devices to create a mesh network and extend wireless coverage. Models include:

• Zyxel Minihub
• ZTE Minihub
• Nokia Minihub

Minihubs are paired with the supplied Hyperhub and help maintain strong Wi-Fi coverage in larger or multi-storey properties.

Wi-Fi Performance and Setup

Connecting to the Hyperhub is straightforward:

1. Go to your device’s network settings.
2. Select the SSID (printed on the back of the router).
3. Enter the password (also on the back).

Hyperoptic supports both 2.4 GHz and 5 GHz bands:

• 2.4 GHz: Longer range but lower throughput.
• 5 GHz: Higher speeds but shorter range.

Wi-Fi performance depends on property layout, interference, and device capabilities. For maximum throughput, especially on the 500Mb and 1Gb plans, a wired Ethernet connection is recommended.

Customer Service and Support

Hyperoptic has committed to several measures aimed at service reliability and customer fairness:

• Automatic compensation: Part of Ofcom’s scheme for qualifying service failures; compensation is applied without the need for a customer claim.
• Price transparency: No above-inflation mid-contract price rises.
• 30-day cancellation period: New customers can cancel within the first 30 days without exit fees.

Support channels include phone, email, and an online help centre with setup guides, troubleshooting tools, and account management.

Social Tariffs

Hyperoptic’s social tariffs stand out for their wider eligibility and lack of credit checks. Available on 50Mb and 150Mb tiers, these rolling contracts can be taken by customers receiving:

• Universal Credit
• Pension Credit
• Income-related Jobseeker’s Allowance
• Housing Benefit
• Personal Independence Payments

Support measures also include:

• Flexible payment plans for those struggling financially.
• The option to move to lower-priced packages.
• Proactive outreach to eligible customers through website promotion and partnerships with local authorities.

Additional initiatives:

• Affordable Product Scheme: Provides 12 months of free broadband to 10% of a social housing provider’s stock.
• Community hubs: Over 400 community centres connected with free gigabit broadband.

Reliability

Hyperoptic’s FTTP network offers a 99.9% reliability figure. Because it is full fibre, it is less susceptible to environmental interference and signal degradation than copper-based services. Symmetrical speeds mean uploads remain high even during peak download usage, avoiding congestion that can occur on asymmetric services.

Latency is generally low on FTTP, benefitting real-time applications such as online gaming, VoIP calls, and remote desktop work. Throughput is more consistent at peak times compared to FTTC and cable broadband, which can be affected by contention ratio issues in the local loop.

Pros and Cons

Advantages

• 100% FTTP network – no copper
• Symmetrical speeds on most packages
• No above-inflation mid-contract price rises
• Price match guarantee
• Wide eligibility for social tariffs
• Simple migration with One Touch Switch
• Up to £300 credit for early termination fees
• Flexible contract lengths

Limitations

• Limited coverage compared with Openreach-based ISPs
• Wi-Fi speeds on higher packages can be significantly lower than wired speeds
• No bundled TV service (broadband and phone only)

Who Hyperoptic Suits Best

Hyperoptic is best suited to:

• Urban residents in buildings where the network is available.
• Households needing symmetrical upload speeds for remote work, gaming, or large file sharing.
• Renters seeking flexible contracts without long-term price escalations.
• Social tariff customers who qualify for discounted rates.
• Users frustrated by mid-contract price hikes from other ISPs.

It may be less suitable for rural or suburban households outside its coverage footprint, or for those wanting an integrated TV and broadband bundle.

Verdict

Hyperoptic offers one of the most technically capable broadband services in the UK where available, thanks to its own FTTP infrastructure and symmetrical speeds. The pricing structure, absence of above-inflation rises, and flexible terms provide clear value, especially for households that make full use of high upload capacity.

Its main drawback remains coverage – availability is still limited compared to national Openreach-based providers. For those in a connected building, however, Hyperoptic delivers high-performance broadband with policies that are more consumer-friendly than many competitors.